2. /
    3. Useful information
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    5. Privacy policy

Privacy policy

Thank you for your interest in our online store. Protecting your privacy is of the utmost importance to us. This privacy policy contains detailed information on how we handle your data. The administrator of your data is Printalytics Limited, Office 595b, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA, telephone: +44 2037699611 email: contact@tulup.co.uk

1. Access data and hosting

You can access our websites without providing your personal data. Each time you call up the website, the server automatically saves only the so-called server logs, which include the name of the file requested, your IP address, the date and time of the call, the amount of data transferred and the Internet service provider submitting the query (access data), as well as the fact that the website was called up.

This data is analysed solely to ensure the proper functioning of the website and improving what we offer. As part of interest assessment, this serves to safeguard our legitimate interest in the proper presentation of our product offer. Access data is deleted within seven days of your visit to the website.

2. Collection and processing of data for contract implementation

We collect personal information when you provide it to contact us (e.g. by e-mail or using a contact form) or place an order. Some fields are marked as mandatory because they concern data that we need to fulfil a contract or resolve the issue that you are contacting us about. You cannot place an order or contact us without providing it. The types of data collected result from the forms that it is entered into. We use the data you provide to fulfil the contract and to answer your questions. Once the contract has been fulfilled, the processing of your data will be restricted, and after the data retention periods required under the relevant tax and accounting regulations expires, your data will be deleted unless you agree to its further use or we reserve the right to its further use in cases permitted by law, of which we inform you in this privacy policy.

3. Transfer of data

To fulfil the contract, we provide your data to the courier company handling the shipping, provided that it is necessary to deliver the goods ordered. Depending on the payment service provider that you choose when placing the order, we transfer the payment data collected for this purpose to the credit institution handling the payment and possibly to the payment service provider chosen by us or by you. Some payment service providers collect data themselves if you create an account with them. In such cases, as part of the order, you must log on to your payment service provider account using your access data. Thus, the privacy policy of the respective payment service provider also applies.

Some shippers and payment service providers that work with us are based in non-EU countries. Personal data will only be transferred to these companies if it is necessary for contract fulfilment.

Providing data to courier companies

We will provide your e-mail address and phone number to the selected courier company so that it can contact you to arrange a delivery or issue a letter of advice if you give us your express consent to do so when placing an order or afterwards.

The above consent may be revoked at any time by sending an appropriate message to our contact address provided in the "Our contact details and your rights" section or by sending a message directly to the courier company to the contact address indicated below. Once you have withdrawn your consent, we will delete the data you had provided for this purpose unless you expressly consent to its continued use for other purposes or unless we reserve the right to its continued use in legally permitted cases, of which we inform you in this statement.

General Logistics Systems Poland Sp. z o.o., with its registered office in Głuchów, Komorniki commune (62-052), ul. Tęczowa 10

DPD Poland sp. z o.o. with its registered office in Warsaw (02-274), ul. Mineralna 15

4. E-mail newsletter

Advertising sent by e-mail after subscribing to the newsletter

If you subscribe to our newsletter, based on your consent, we will use the data necessary for this purpose or provided by you separately to send you our newsletter regularly by e-mail.

You can unsubscribe from the newsletter at any time by sending us a relevant message or by using a link included in each newsletter. Once you have unsubscribed, we will delete the e-mail you had provided for this purpose unless you expressly consent to the continued use of your data for other purposes or unless we reserve the right to its continued use in legally permitted cases, of which we inform you in this statement.

The newsletter is sent as part of the outsourcing of data processing to a service provider to whom we provide your e-mail address for this purpose.

This service provider has its registered office in a country belonging to the European Union or the European Economic Area.

5. Integration with Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated into our website to display our Trusted Shops Trustmark and present customer reviews and the Trusted Shops product range available to buyers after placing an order.

The above serves to protect our legitimate interest concerning the optimal presentation of our product offer on the market. Trustbadge and the services advertised in this way are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

If you use Trustbadge, the server automatically saves the so-called server logs, which include such data as your IP address, the date and time of the call, the amount of data transferred and the Internet service provider submitting the query (access data), as well as the fact that Trustbadge was called up. The access data indicated is not subject to analysis and is automatically overwritten within seven days of your visit to the website.

Other personal data will only be transferred to Trusted Shops if you decide to use Trusted Shops products or have already registered with Trusted Shops to use them after placing an order with the store. In such cases, your agreement with Trusted Shops applies.

6. Cookies and web analytics

We use cookies to make our website more attractive and enable the use of certain functions to display relevant products, as well as to conduct market research. As part of the analysis and evaluation of interests, the above serves to protect our legitimate interest in the optimal presentation of our product offer. Cookies are small text files that are automatically saved on your terminal device. Some cookies we use are deleted at the end of a web browser session, i.e. once the web browser has been closed (the so-called session cookies). Other cookies are stored on your terminal device and allow us to recognise your browser the next time you access our website (persistent cookies). The cookie storage time is indicated in the cookie settings of your web browser. You can configure your browser to receive information about the use of cookies and decide whether to accept or reject them either completely or in specific cases. Web browsers manage cookie settings in different ways. Your browser's help menu contains explanations on changing the cookie settings as well. To learn more about this menu, please choose the relevant link below, dependent on your browser:

Internet Explorer™: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: http://safari.helpmax.net/pl/ochrona-i-prywatnosc/usuwanie-plikow-cookie/
Chrome™: https://support.google.com/chrome/answer/95647?hl=pl&hlrm=en
Firefox™: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera™: http://help.opera.com/Windows/12.10/pl/cookies.html

Cookie Policy

If you do not consent to the use of cookies, the functionality of our website may be limited. 

Use of Google (Universal) Analytics for web analytics
Our website uses Google (Universal) Analytics, a web analytics tool by Google Inc. (www.google.com). As part of the analysis and evaluation of interests, the above serves to protect our legitimate interest in the optimal presentation of our product offer. Google (Universal) Analytics uses methods that make it possible to analyse your use of the website – e.g. cookies. Typically, all automatically-collected data on your use of the website is transmitted to and stored on a Google server in the United States. Since our website uses IP anonymisation, your IP address is shortened before being passed on within the EU Member States or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the United States and shortened there. Anonymised IP addresses provided by user browsers as part of Google Analytics are typically not merged with other Google data.

Google LLC is headquartered in the USA and is EU-US-Privacy Shield certified. The up-to-date certificate is available under this link. Based on an agreement between the U.S. and the European Commission, the latter has concluded that companies with Privacy Shield certification offer an adequate level of data protection.

You can prevent the data on your use of our website collected by cookies (including your IP address) from being recorded and processed by Google by downloading and installing a browser plug-in that can be found under here: https://tools.google.com/dlpage/gaoptout?hl=pl

Alternatively, instead of installing the browser plug-in, you can also click on this link to disable data collection by Google Analytics on our website. An opt-out cookie will then be stored on your terminal device. If you delete cookies from your device, you must click on the link above again.

7. Rating reminders

Rating reminders sent by Trusted Shops
We will forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.pl) to send you an e-mail reminder to rate the purchase made in our store, provided that you have expressly agreed to that when placing an order or afterwards.

You can revoke your consent at any time by sending an appropriate message to our contact address provided in the "Our contact details and your rights" section or by submitting a statement directly to Trusted Shops.

8. Our contact details and your rights

You have the right to free information about your personal data that is stored with us, as well as the right to rectify, restrict, delete or transfer your data.

If you have any questions regarding the use, blocking, deletion, collection, processing or rectification of your data, as well as to revoke your consent or object to the use of certain data, please contact the data controller: Office 595b, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA, telephone: +44 2037699611 email: contact@tulup.co.uk

Additionally, you have the right to lodge a complaint with the relevant supervisory body.

9. The right to object

If we process personal data to safeguard our legitimate interests in the way described in this privacy policy, you may object to such processing for this purpose – effective ex nunc. If the processing takes place for direct marketing purposes, you can exercise your right to object at any time. If the processing takes place for other purposes, you have the right to object to it only on the grounds of your specific situation.

Once you have exercised your right of objection, we will not continue to process your personal data unless we can demonstrate that there are compelling legitimate grounds for doing so and that these grounds take precedence over your interests and rights, or if the processing aimed at asserting, exercising or defending legal claims.

The above does not apply when data processing takes place for direct marketing purposes. In such a case, we will not continue to process your personal data for this purpose.

10. Product Reviews.

I) The review you post in our store must pertain to the product you purchased. You can describe its flaws, advantages, functionality, and your experiences with using the product.
II) Your comments should only relate to the topic of the product being reviewed.
III) You can write one review per product. Subsequent reviews for the same product will not be published.
IV) Before posting a review, please ensure its content complies with the law, good manners, and does not infringe on the rights or personal goods of others.
V) Reviews, comments, and discussion entries must not:
a. grossly violate the principles of language correctness rules
b. contain vulgarisms;
c. incite violence or hatred;
d. promote racism;
e. insult anyone;
f. express views contrary to generally accepted social norms;
g. provide information indicating a crime, unfair competition, copyright or industrial rights infringement;
h. promote products and services of our competition;
i. contain links to other websites;
j. include detailed personal data: neither yours nor that of the advisor you contacted.
VI) You are responsible for the content of your reviews.
VII) We check all reviews that are added. You should add a review if you own the product or have come into contact with it (e.g., someone close to you owns it).
VIII) If a moderator notices that your review violates these regulations, it will not be published and will be removed or edited. This action will particularly occur if the review raises our doubts. We will inform you by email within 7 days of detecting any irregularities.
If you disagree with our decision, please respond to our message within 7 days of its delivery. This period is final; after its expiry, you will not be able to file a complaint, and your review will be deleted or not published. We will respond to your complaint within 14 days of receiving it. We may consider your complaint and restore the review to the site or remove it from the system.
IX) By posting a review, you grant us an unlimited-time license to use, distribute, publish, copy, modify, and distribute it throughout the European Union for free. Therefore, we may:
a) distribute your review (or part of it) so that it can be publicly accessed by anyone at a chosen place and time;
b) fix and multiply your review (or part of it), i.e., produce additional copies of your review (or part of it) using any technique;
c) grant sublicenses to third parties to use your review or part of it;
d) use your review (or part of it) to promote and advertise our store.
X) Reviews are displayed in the store from the newest to the oldest.
XI) Any user or person using the TULUP.CO.UK service can report content that is illegal or violates the Regulations by sending an email to the contact point at contact@tulup.co.uk. The reporting person should, if possible, provide information that will allow TULUP.CO.UK to verify the report of violation, clarify the reasons why the reporting person considers the content to be illegal or contrary to the Regulations. Communication can be conducted in Polish or English.
XII) TULUP.CO.UK may make decisions to block or suspend content or Accounts based on internal policies and moderation procedures. The moderation policies and procedures adopted by TULUP.CO.UK describe ways and means of identifying content or actions of Users that are examined for violations of the Regulations or applicable laws. The main goal of the developed policies and procedures for moderation is to ensure the safety of Users and persons using the TULUP.CO.UK Service and to combat all abuses.
XIII) Decisions related to the content or actions of Users are subject to evaluation conducted by TULUP.CO.UK moderators, which are in line with the content moderation principles defined in Article 14 DSA in terms of comments and opinions published in our service. All user-published content will be moderated according to applicable laws and our regulations.
XIV) The User will be informed in case of a block or suspension of the content or Account, no later than when the block or suspension becomes effective, in the form of an email message, indicating the blocked or suspended content or Account and the reasons for the decision based on the content of the Regulations.
XV) The User who disagrees with the decision regarding the blocking or suspension of the Advertisement or Account has the right to file a complaint by sending an email to the contact point.